Selected use cases

Technology made practical.

Founder-led experience connecting complex local requirements, global platforms and measurable operating outcomes.

2018 / Use caseEMEA CORPORATE TECHNOLOGY

Fuse Project

Challenge: Operating across separate ServiceNow instances caused operational fragmentation, inconsistent service delivery and hindered cross-functional collaboration across key IT teams of the company.
Intervention: Merged two ServiceNow instances into a single, centralized platform, migrated and upgraded 200+ IT services to the latest version with redesigned workflows, and onboarded Infrastructure, Desktop, Server, Cloud and Project Management teams with dedicated training.
Impact: Established a unified IT service management model with one source of truth across IT operations, significantly improving cross-team alignment, operational visibility and service efficiency.

2015–2020 / Use caseITSM Lead · EMEA

Challenge: Our enterprise client needed standardized, measurable service management across territories under the company's Global Service Management governance.
Intervention: Implemented ITIL framework processes and designed the ServiceNow platform for the entire EMEA Technology teams, adding reporting, dashboards, and KPI analysis, and trained business partners and territory teams on the platform.
Impact: Raised end-to-end operational efficiency and standardization, increased service delivery capacity and user satisfaction, and streamlined processes that reduced MTTR.

2014 / Use caseAWARD WINNING SOLUTION

Challenge: Connect a new local warehouse and its 3PL systems to an enterprise global finance and logistics environment.
Intervention: Directed ERP–WMS integration and enabled a web portal for live inventory, returns, and close-out visibility. The solution qualified for a global award of the year.
Impact: Improved inventory visibility, streamlined reverse logistics and synchronized physical stock with global financial reporting.

2014 / Use caseLOCAL AWARD WINNING SOLUTION

Challenge: Clear 4,000+ seasonal samples through a compliant process without manual spreadsheets and payroll entry.
Intervention: Built a bespoke barcode POS and a secure payroll bridge with Finance, HR and a local software partner. The local Finance department was appointed to a local award for the business solution.
Impact: Turned a multi-day administrative burden into a one-day retail event while eliminating manual payroll entry errors.

2013 / Use caseLOCAL AWARD WINNING SOLUTION

Challenge: Meet new digital tax requirements without changing corporate’s global ERP core.
Intervention: Led a middleware-based integration for e-invoice, e-ledger and e-delivery documentation across global finance, local finance and local tax authorities won local solution award of the year.
Impact: Delivered ahead of statutory deadlines, preserved global system stability and moved core fiscal workflows to digital records.

2002–2015 / Use caseSERVICE CONTINUITY SOLUTION

Challenge: Customs restrictions blocked globally contracted IT hardware and services, putting operational continuity at risk as the local offices and retail doors of the corporation could not receive essential equipment or support through standard global channels.
Intervention: Established a localized procurement ecosystem mirroring global quality within local legal and financial frameworks: a robust RFP process for vendor selection, annual renewal cycles with price benchmarking and service audits, and top-tier local service providers for on-site support.
Impact: Guaranteed 100% uptime for IT infrastructure across the local offices and retail doors over a 13-year period, with best-interest pricing, full regulatory compliance, and global IT standards maintained through locally purchased hardware.

2005 / Use caseRETAIL PERFORMANCE SOLUTION

Challenge: A Forbes 500 Retail company had no visibility into sell-through, traffic, and retail KPIs across 26 partner doors and 2 shop-in-shops in 14 stores, with no global technology support.
Intervention: Built a local retail ICT infrastructure with HP and Nebim — hardware, POS, Cisco VPN, and a standardized software solution with automated data pipelines and applied Halojen SQL-based business intelligence for decision-maker teams.
Impact: Gave leadership real-time, centralized retail KPIs and self-service reporting, unlocking sell-through insight and tighter product distribution control.

2004 / Use caseGLOBAL AWARD WINNING SOLUTION

Challenge: Give store teams and customers an interactive product-learning experience before suitable touchscreen hardware existed locally.
Intervention: Led custom hardware development and digitized 600+ pages of localized product stories, training content and CRM interactions. Business solution appointed to a Global Award of the year.
Impact: Deployed pioneering connected kiosks in three flagship partner stores and created a new in-store customer-data channel.